Effective Date: August 2026This Return & Refund Policy applies to all commercial display equipment purchased via our official website https://mttj2025.com, including self-service ordering payment kiosks, transparent OLED screens, industrial touch panel PCs, interactive touch tables, digital shelf edge screens, dual-screen floor stand advertising displays, smart fitness mirrors, and all OEM/ODM customized products. This policy clarifies the return, exchange, and refund rules for sample orders, bulk wholesale orders, and project customized orders to protect the legitimate rights and interests of both buyers and sellers.

For standard non-customized products, customers can apply for returns within 7 working days after receiving the goods if the products have quality problems, non-human damage, complete packaging, intact accessories, and no scratch or use traces. Products with wrong specifications and models caused by our delivery errors support free return and exchange services. All returned products must be kept in resalable condition, and customers need to provide product photos, videos, and express waybills as proof, and send relevant materials to our official mailbox gl_241@outlook.com for review.

Customized products (including customized size, logo printing, system customization, exclusive mold development, and pre-installed customized software) do not support unconditional returns and refunds, as customized products are exclusively produced according to customer requirements and cannot be resold. In addition, products damaged by human factors, improper installation, unauthorized disassembly, man-made collision, and long-term outdoor use beyond the warranty period are not eligible for return and exchange. Goods damaged during international logistics transportation shall be handled according to the logistics insurance compensation rules.

After we confirm that the products meet the return conditions by checking materials sent to gl_241@outlook.com, we will arrange the refund within 3-7 working days. The refund path will follow the original payment channel. For bulk order refunds, both parties will negotiate the refund proportion according to the actual delivery quantity and product status. All return freight caused by product quality problems shall be borne by our company; return freight caused by customer personal reasons shall be borne by the customer.

Within the warranty period, if the product has non-human quality faults, we provide free replacement of accessories and faulty parts. For products with serious quality problems that cannot be repaired, we support free product replacement. The exchange service only applies to standard products, and customized products are subject to targeted negotiation according to the actual situation. You can submit fault information via our website https://mttj2025.com contact form or email gl_241@outlook.com to apply for exchange service.