Return & Refund Policy

Effective Date: September 2026

This Return & Refund Policy applies to all commercial LCD display products purchased via our official website https://mttj2025.com, including the 4MM Series (32″–55″) and Z Series (75″–105″) wall-mounted and floor-standing displays. This policy clarifies return, exchange, and refund rules for sample orders, bulk orders, and customized orders, protecting the legitimate rights of both buyers and sellers.

Eligible Return Conditions

For standard non-customized products, customers may apply for return within 7 working days after receiving the goods if:

The product has quality problems or non-human damage
Packaging is complete and accessories are intact
No scratches, use traces, or signs of installation

Products with wrong specifications or models caused by our shipping errors are eligible for free return and exchange. Customers must provide product photos, videos, and express waybills as proof, and send the materials to our official email gl_241@outlook.com for review.

Non-Returnable Situations

Customized orders (custom size, logo branding, system language configuration, pre-installed custom software) do not support unconditional returns, as they are produced exclusively to customer requirements and cannot be resold
Products damaged by human factors: improper installation, unauthorized disassembly, collision, or use in outdoor environments beyond the product’s designed operating conditions (our displays are designed for indoor commercial use)
Products with expired warranty

Damage during international logistics transportation is handled according to logistics insurance compensation rules.

Refund Process & Time Limit

After we confirm the returned products meet the conditions (based on materials sent to gl_241@outlook.com), refunds are arranged within 3–7 working days via the original payment channel. For bulk order refunds, the refund proportion is negotiated based on actual delivered quantity and product condition.

Freight responsibility: return freight caused by product quality problems is borne by us; freight caused by the customer’s personal reasons is borne by the customer.

Product Exchange (Warranty) Rules

Within the 1-year warranty period, products with non-human quality faults receive free replacement of accessories and faulty parts. Products with serious quality problems that cannot be repaired are eligible for free replacement. Exchange service applies to standard products; customized products are handled case by case through negotiation.

Submit fault information via the contact form on https://mttj2025.com or email gl_241@outlook.com.