Shipping & Delivery Policy

Effective Date: September 2026

This Shipping & Delivery Policy specifies the packaging, delivery, logistics, and lead time rules for all commercial LCD display products purchased via our official website https://mttj2025.com, including the 4MM Series (32″–55″) and Z Series (75″–105″) wall-mounted and floor-standing displays. It applies to global export orders, sample orders, and bulk orders. For any logistics inquiries, please email us at gl_241@outlook.com.

Order Processing Time

Standard in-stock products: packaging and dispatch within 3–5 working days after receiving full payment or deposit
Small-batch customized products (logo branding, system configuration): 10–15 working days
Large customized orders: delivery schedule confirmed by both parties based on customization complexity and order quantity; we strictly adhere to the contracted timeline

You can submit order progress inquiries through the contact page of https://mttj2025.com.

Packaging Standard

All displays use professional export-grade packaging: foam shock absorption, reinforced carton outer packaging, and wooden frame reinforcement for large-format units (75″ and above), protecting against collision and damage during long-distance international transportation. Accessories, certificates, user manuals, and warranty cards are packaged with the equipment.

Logistics & Transportation

We support multiple international shipping methods: express (DHL, FedEx, UPS), air freight, sea freight, and rail freight. Customers may choose the shipping method, or we can recommend a logistics plan based on order quantity and destination country. After dispatch, tracking numbers are sent to your reserved email in real time.

Transportation Risk & Insurance

All export orders include logistics insurance. If products are damaged or lost in transit due to logistics reasons, we assist customers in filing insurance claims or re-shipping products free of charge. Customers must inspect goods upon receipt, photograph/video any damage, and send evidence to gl_241@outlook.com within 48 hours of signing for the delivery.

Delay Disclaimer

We make every effort to ensure on-time delivery. Delays caused by force majeure — international logistics congestion, customs inspection, natural disasters, or policy adjustments — are beyond our liability; we will actively communicate and coordinate with customers via gl_241@outlook.com to resolve issues.